Job openings for service desk analyst in bangalore

Ensure full availability of Service Desk telephone and email support during shift
Provide telephone and email support for clients and users
Pro-actively monitor support mailboxes and log in the system
Be responsible for resolving or escalating customer reported Incidents and Service Requests and
log them in the service desk tool
Create, document, and review work instructions to help deal with similar incidents and requests
Take full ownership of all open Incidents and Service Requests and update them on a daily basis
Support Work Place Services in providing desk side support to resolve users’ issues
As a result, members of the Service Desk team must have excellent verbal and written
communication skills and troubleshooting skills as well as thorough knowledge of all XYZ ’s
products, services, tools, and Service Management processes
ITIL v3 Foundation At least 1 year support of Cisco IPT systems
Trouble shooting and problem analysis skills
Experience with HP Service Manager is a plus
Operational experience in maintaining complex IT environments
Excellent English written and verbal communication skills. Knowledge of Arabic is a plus
Education:
Post-secondary education in IT or related field
Current Microsoft or Cisco certifications backed with practical hands-on experience (MCITP,
MCTS, CCNA and CCNP)