Job openings for noc agent in bangalore

Job Descriptions
• Ensure the coverage of Service Desk telephone and XYZ Support email support during shift.
• Provide telephone and email support for clients and users.
• Pro-actively monitor support mailboxes and log in the system.
• Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool.
• Create, document, and review work instructions to help deal with similar incidents and requests.
• Take full ownership of all open Incidents and Service Requests and update them on a daily basis as minimum.
• Create SOC incidents on the tool from related SOC Alerts
• Must have excellent verbal and written communication skills and troubleshooting skills as well as thorough knowledge of all XYZ’s products, services, tools, and Service Management processes
Experience:
• Post-secondary education in IT or related field
• Current Microsoft or Cisco certifications backed with practical hands-on experience (MCITP, MCTS, CCNA)
• Experience with BES and Blackberry support
• Experience supporting Cisco IPT systems
• Trouble shooting and problem analysis skills
• ITIL v3 foundation (Training will be provided
• Experience with HP Service Manager is a plus
• Operational experience in maintaining complex IT environments
• Excellent English written and verbal communication skills. Knowledge of Arabic is a plus
Qualifications
• Post-secondary education in IT or related field
• Current Microsoft or Cisco certifications backed with practical hands-on experience (MCITP, MCTS,
CCNA)
• Experience with BES and Blackberry support
• Experience supporting Cisco IPT systems
• Trouble shooting and problem analysis skills
• ITIL v3 foundation (Training will be provided
• Experience with HP Service Manager is a plus
• Operational experience in maintaining complex IT environments
• Excellent English written and verbal communication skills. Knowledge of Arabic is a plus

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