Brigade Road, Bangalore, Karnataka
- GST NO. : 29AJYPA9845N2Z1
Job openings for quality analyst in bangalore
Bangalore
Perform call monitoring/auditing and provide the feedback to the agents
Check the cal script of the agents.
Monitor the agent’s calls for various parameters like call greeting, professionalism, communication, process knowledge etc
Fill out the call auditing form with relevant scoring.
Coordinate and facilitate call calibration sessions for agent.
| Experience | 1 - 2 Years |
| Salary | 1 Lac To 2 Lac P.A. |
| Industry | ITES / BPO / KPO / LPO / Customer Service |
| Qualification | Other Bachelor Degree |
| Key Skills | Quality Analyst |
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